Payments can be made with your credit card through Etsy's direct checkout.
No invoice or receipt will be included in the package, but can be downloaded from your own Etsy page.
After a purchase is made, you will receive an email to confirm the correct ship-to address, and let you know the expected ship date of your purchase. Items will ship within 1-3 business days. If you need it shipped sooner add a note to your order and I will try my best. *Note: My shop is open while I'm on vacation. I will ship all orders as soon as I return on July 24*
LOCAL PICK UP
Please use the coupon code LOCAL if you want to decline the shipping charges. You will still be asked for an address as Etsy is not set up to offer a pick up option. Send me a note with your order to let me know how and when you want to arrange delivery.
All items are listed using calculated shipping so you should know the actual costs of shipping from my studio in upstate New York.
All items are shipped promptly through USPS Priority fully insured.
Shipping costs may also include costs associated with packaging. Ceramics requires styrofoam peanuts, sturdy cardboard boxes and bubble wrap for safe travel. I do re-use clean materials to keep costs down for you and to keep my shipping on the green side.
You are welcome to convo me if you have a question about shipping costs or delivery times.
Just contact me within: 5 days of delivery
Ship items back to me within: 7 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
I must be notified immediately regarding work damaged in shipping, so that it may be reported to USPS. Please email me images of the damaged piece, and keep all packing materials.
I would like you to be happy with your purchase. If for some reason you are not satisfied please convo me within five days of receipt. The buyer is responsible for safe return of work and return shipping costs to receive a refund.
I've suspended custom orders until I have a more reliable clay body. My current batch of dark brown clay has an impurity that randomly appears during the glaze firing causing metallic spotting or bloating.
My work is both elegant AND durable. I intend for it to be used frequently and it is designed for the rigor of daily use. My palette of colors and glazes are lead-free, non-toxic. All my ware is dishwasher, microwave and oven safe. In the case of reheating baked goods, place the item in a cold oven and allow it to come to temperature at the same time.
CONDITIONS OF USE
When you purchase anything from Colleen McCall Ceramics you agree to hold Colleen McCall harmless from any loss, damage or injury due to any products purchased from us. Our maximum liability to you is the amount you paid for the item(s) purchased.
Artist reserves all rights protected under the United States Copyright Act in all artwork prints/or other products purchased by the purchaser. The sale of a given artwork does not include any assignment, transfer, or license to purchaser of the right to reproduce, modify or create derivative works of any artwork and/or product, unless such right is expressly granted in writing by the artist.
NOTE: I reserve the right to update these policies at any time.