Shipping & Policies

Welcome

Welcome to Colleen McCall Ceramics, my shop on Etsy!

Every pot in my shop here is one-of-a-kind, made by me and ships usually within 1-3 business day to ensure prompt delivery. I like to hand-build or press mold my forms using rolled slabs of clay. This process allows me to create unique shapes and is relatively speedy providing more time to linger on the surface painting, drawing and stamping. While I enjoy the whole labor intensive process my favorite part is holding a brush.

All packages are wrapped in white tissue with a bow and my business card which includes a note about care.

Below are my shipping and other policies. Please have a look at them before purchasing, and do let me know if you have any questions. Thank you for visiting my shop!

You can find more information about me on my website here: http://www.ColleenMcCallCeramics.com

See what's happening in the studio on Instagram: ColleenCeramics

GIFTS
If your purchase is a gift, leave me a note at a checkout as I am more than happy to ship directly to the recipient, put "C/O [Your Name]" on the shipping label, include a note that it is from you and any message you would like to convey.

Payments

Payments can be made with your credit card through Etsy's direct checkout.

No invoice or receipt will be included in the package, but can be downloaded from your own Etsy page.

Shipping

After a purchase is made, you will receive an email to confirm the correct ship-to address, and let you know the expected ship date of your purchase. Items will ship within 1-3 business days. If you need it shipped sooner add a note to your order and I will try my best.

LOCAL PICK UP
Please use the coupon code PORCHPICKUP to decline the built in shipping cost. You will still be asked for a shipping address as Etsy is not set up to offer a pick up option. Send me a note with your order to let me know when you want to pick up from my home based studio in Elmira, NY. Items are still wrapped in white tissue with a bow and placed in a gift bag for contactless delivery.

U.S. DOMESTIC ORDERS ONLY
I currently ship in the United States using USPS Priority Mail for delivery. All items are fully insured.

My shop participates in Etsy's Free Shipping program for items over $35.

Ceramics requires careful packaging. I use an assortment of materials including styrofoam peanuts, sturdy cardboard boxes and bubble wrap for safe travel. I do re-use clean materials to keep costs down and to keep my shipping on the green side.

You are welcome to convo me if you have a question about delivery times.

Returns & Exchanges

I don't accept returns, exchanges, or cancellations

But please contact me if you have any problems with your order.

Returns and exchange details

I must be notified immediately regarding work damaged in shipping, so that it may be reported to USPS. Please email me images of the damaged piece, and keep all packing materials.

I can no longer accept returns or exchanges under the free shipping program. If there is an item defect I may have overlooked, please contact me and we will work it out.

Additional

SPECIAL REQUESTS
I've suspended custom orders until I have a more reliable clay body. My current batch of dark brown clay has an impurity that randomly appears during the glaze firing causing metallic spotting or bloating.

POTTERY CARE
My work is both elegant AND durable. I intend for it to be used frequently and it is designed for the rigor of daily use. My palette of colors and glazes are lead-free, non-toxic. All my ware is dishwasher, microwave and oven safe. In the case of reheating baked goods, place the item in a cold oven and allow it to come to temperature at the same time.

CONDITIONS OF USE
When you purchase anything from Colleen McCall Ceramics you agree to hold Colleen McCall harmless from any loss, damage or injury due to any products purchased from us. Our maximum liability to you is the amount you paid for the item(s) purchased.

COPYRIGHTS
Copyright:
Artist reserves all rights protected under the United States Copyright Act in all artwork prints/or other products purchased by the purchaser. The sale of a given artwork does not include any assignment, transfer, or license to purchaser of the right to reproduce, modify or create derivative works of any artwork and/or product, unless such right is expressly granted in writing by the artist.

NOTE: I reserve the right to update these policies at any time.